Frequently Asked Questions (FAQ)

What is a Microstop?

A Microstop (countersink cage) is a precision tool used in aerospace and industrial drilling to control cutting depth during drilling, countersinking, or reaming operations. Wescon Microstops are engineered for tight tolerance, high RPM use, and long-lasting performance.

Why choose Wescon?

Wescon USA stands out because we provide:

1. Ready-to-ship stocked microstops for immediate access to high-demand / fast moving microstops.
2. Fraction of the cost compared to major brands, without compromising quality.
3. All products are 100% manufactured in our Texas facility, ensuring strict quality control and locally sourced materials.
4. Expert technical support provided for your application: from choosing the microstop to creating a custom tool, our engineers will provide guidance till your choice has been finalized.

Are Wescon’s Microstops available in metric?

Yes. All series are available in both imperial and metric measurement types. You can choose your options based on your requirement on our website’s e-catalog.

Can I customize my Microstop?

Yes. Using our online configurator, you can choose your microstop by material, specific model, cutter capacity; you can fine-tune your choice by selecting cutter thread size, shaft size & style, foot plate material, and if you need a vacuum adapter or not.

For special requirements beyond standard options, our team can create a custom Microstop solution for your project.

What should I do if I don’t find the product I need on the website?

If you cannot find the right Microstop, chuck, or accessory, contact our sales team. Wescon offers specialty and legacy products that may not appear online, and we can recommend alternatives or cross-reference equivalents.

I have a Wescon product that is not listed on the website. What should I do?

If you own a Wescon tool not shown on our site, share the model number, photo, or specs with us. We’ll confirm availability, provide documentation, or suggest a current equivalent.

What if I have specifications or drawings of a brand I cannot identify or purchase?

No problem – If you have a spec sheet, part number, or drawing from another brand you can’t find or purchase, share it with us—we’ll recommend a Wescon alternative that matches the form, fit, and function for a reliable, cost-effective replacement.

Are Wescon products interchangeable with other brands?

Yes. Many Wescon tools are designed as direct replacements or equivalents to other aerospace tooling brands.

You can identify Wescon’s functional equivalent or replacement by entering the brand name and its part number on our cross-reference search. If no results show up, you can contact us directly to get the information you need.

How do I place an order?

You can order directly at wesconusa.com. Our site allows you to configure your tools and see real-time stock and lead times. For bulk or custom needs, contact our sales team or you can additionally contact our distributors listed on our ‘Where to buy’ section.

Can I get technical support before buying?

Yes. Our support team can help you choose the right Microstop, chuck, or countersink tool based on your application.

What payment methods do you accept?

We accept major credit cards and secure online payments through our website. For large or recurring orders, we also support purchase orders and wire transfers (subject to approval).

What are your lead times?

Many fast-moving products are in stock for immediate shipment. Custom configurations may have short lead times, displayed at checkout.

Do you ship internationally?

Yes. Wescon provides worldwide shipping. However, if you face any difficulty – you can contact us directly and request for a quote if your shipping address is outside the US.

Will I pay import duties or taxes on an international order?

Yes, most likely. Orders delivered outside the United States and the European Union ship from our facility in Texas, and any import duty, VAT, GST or customs clearance charge levied by your own country is payable by you, directly to the carrier or the authorities. Those charges are not included in the price shown at checkout and are outside our control. Deliveries within the EU are different: GI Europe B.V. imports and clears the goods, so nothing is charged to you on arrival.

What is your return policy for US and international orders?

Unopened or unused standard products may be returned within 30 days of delivery. Custom-configured tools are non-returnable unless defective. Please contact our support team for return authorization.

What is your return policy for EU orders?

The same 30-day policy applies, and consumers in the EU have a separate statutory right to withdraw within 14 days of receiving an order, without giving a reason. See Ordering from the European Union below.

Do your products come with a warranty?

Yes. For orders outside the EU, Wescon tools are warranted for 12 months from the date of shipment against defects in material and workmanship under normal use. If a product is defective, contact us within 30 days of finding the problem to get a return authorization, and we will repair or replace it or refund the purchase price. See section 8 of our Terms and Conditions of Sale for details. EU orders are covered by the conformity rights in the EU terms of sale.

Who am I buying from?

Deliveries to an EU country are sold by GI Europe B.V., Weena 690, 3012 CN Rotterdam, the Netherlands (KvK 99685124, VAT NL869090835B01), and are priced in euros. Deliveries anywhere else, including the United Kingdom, Switzerland and Norway, are sold by Wescon Industries Inc. in Texas and priced in US dollars. Each company has its own terms of sale, linked at the bottom of every page.

Do your EU prices include VAT?

Yes. Prices shown in euros include Dutch VAT at 21%, and the amount excluding VAT is shown alongside. Business customers who have stored a VAT identification number on their account can switch to seeing prices excluding VAT first, in My Account.

I am a business in the EU. Can I be invoiced without VAT?

If your business is established in an EU country other than the Netherlands and you enter a valid VAT identification number at checkout, your order is invoiced at 0% under the reverse charge, and you account for the VAT locally. A business established in the Netherlands is charged Dutch VAT at 21%, even with a valid VAT number.

Will I have to pay import duty or customs charges?

No. Our tools are manufactured in Texas, but GI Europe B.V. handles the import into the EU and clears the goods before they are shipped to you. You receive them as a normal delivery from the Netherlands, with no customs paperwork and no charges on arrival.

When will my order arrive?

Every product page shows a dispatch lead time and a latest delivery date, and both are repeated in your order confirmation. That latest delivery date is the delivery period we commit to. If we miss it, you can give us a reasonable extra period, and if we miss that too you can cancel and be refunded in full within 14 days.

Can I change my mind after ordering?

Consumers in the EU have 14 days from receiving an order to withdraw from it, without giving a reason. Tell us within that period at info@wesconusa.com, then return the goods within 14 days of telling us. You arrange and pay the return carriage; we charge you nothing for it, and we refund everything you paid, including the original standard delivery cost, within 14 days.

This does not apply to tools made to your own specification, including configured microstops and custom sizes, which are made for you individually and cannot be returned unless faulty. Where that is the case, it is stated on the product page before you order.

Does your warranty affect my statutory rights?

No. The limited warranty is in addition to your statutory rights as an EU consumer, which require the goods to conform to the contract. It does not replace or reduce them.